HelpShift to Cention Contact Center
migration service

Smooth, no special expertise or coding required. A complete HelpShift to Cention Contact Center data migration tool.

More details

Your best tool for HelpShift to Cention Contact Center data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Simply decide on the records you need to migrate and start the transition immediately.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target platform and see the miracle happening.
Record completion
Transfer your help desk data in full to ensure that no ticket has lost essential customer support information.
Effortless process

No need to worry about scripting or constantly control each record moved.

Just link your source and target, choose what you need to migrate and allow the Migration Wizard do the rest for you.

Data dependency

Your information migrates unite, you can take our word.

Every email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our staff members can access to your passwords or records.

You may be sure that with HDM no hacker attacks are possible.

Record mapping

Choose data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might actually need.

Simple & effective

In just a few buttons to press it will be possible to choose the data arrangement, when it goes, and how.

Our developers considered user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer priority

As a migration service provider, we aim to offer the most effective migration tool. Nevertheless, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from HelpShift to Cention Contact Center

Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields, thus letting you make sure that the data end up being in the right places in Cention Contact Center.

Next

When migrating your data from HelpShift to Cention Contact Center we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpShift to Cention Contact Center

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpShift to Cention Contact Center work

  • Prepare

    Sign up and go to our migration service.

  • Connect HelpShift

    Opt and link your HelpShift service desk with HDM.

  • Grant the right to access your Cention Contact Center account.

  • Outline your needs

    Let us know exactly what components of your migration you need to tweak

  • Have your needs estimated

    We shall research your case and get back to you with a price range and a scope of tasks.

  • Migrate from HelpShift to Cention Contact Center everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Cention Contact Center import

Our staff would be more than happy to run a customized migration if you have specific demands.
Get a price estimation

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