96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

HelpShift to Basic Online Service Desk / Help Desk
migration service

Effortless , no special know how or coding required. A complete HelpShift to Basic Online Service Desk / Help Desk data migration software.

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Risk-free and Safe
Your passwords as well as data are safe with us and will be used for import only.
Effective and Understandable
Help Desk Migration does not require any specialized competencies or knowledge to get started with the migration.
Optimal & Accurate
We've taken into account all major peculiarities of different helpdesks to help you accurately and efficiently migrate large loads of information

Reasons to use Help Desk Migration to migrate data from HelpShift to Basic Online Service Desk / Help Desk

Castle gates

Strong privacy of your data

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right destinations in Basic Online Service Desk / Help Desk.

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Retained association between object and people

When migrating your data from HelpShift to Basic Online Service Desk / Help Desk we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpShift to Basic Online Service Desk / Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

Learn more

How does data migration from HelpShift to Basic Online Service Desk / Help Desk work

  • Prepare

    Sign up and go to our migration service.

  • Connect HelpShift

    Pick and link your HelpShift support desk with HDM.

  • Connect Basic Online Service Desk / Help Desk

    Grant access to your Basic Online Service Desk / Help Desk account.

  • Detail your requirements

    Let us understand precisely what elements of your migration you wish to modify

  • Have your requirements estimated

    We will analyze your case and get back to you with a the overall cost and a scope of work.

  • Migrate from HelpShift to Basic Online Service Desk / Help Desk everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Basic Online Service Desk / Help Desk import

Our staff would be more than happy to perform a custom migration if you have special demands.
Get a price estimation
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