Help Scout to SmarterTrack
migration service
Trouble-free , no special knowledge or coding required. A complete Help Scout to SmarterTrack data migration software.
Help Scout to SmarterTrack
The best Help Scout to SmarterTrack tool made for you
There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.Save on your time and money
Skip the system analysis and code development processes. Just pick the records you need to move and start the transition right away.Simple migration
No tech knowledge or skill needed. Just choose what data will go to the new solution and see the magic happening.Data completion
Move your help desk data in full to make certain that no ticket is missing vital customer support information.Automated tool
Afraid that you’ll need special skills to move your customer service data? Don’t be as we made sure that our tool simple to use as it can possibly be.
Link the help desks, pick data, click ok, and the migration is ready!
Data dependency
Your information comes complete , you can take our word.
Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.
Data protected
Your information is behind thick walls. Not even all our team members can access to your credentials or records.
You may rest assured that with HDM no hacker attacks will take place.
Record mapping
Pick records that will be moved by using our pre-installed data viewer.
From contacts to tickets to knowledge base articles, you will be able to select just about everything you might actually need.
Simple & effective
In just a couple of clicks you will be able to choose what goes where, when it goes, and how.
Our software considered customer experience as a priority and made sure that it will be possible to use the system to its fullest.
Customer service as priority
As a migration service provider, we strive to propose the most effective migration tool. Nevertheless, our priority is customer service.
Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.
Why you should use Help Desk Migration to switch from Help Scout to SmarterTrack
Strong privacy of your data
The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right places in SmarterTrack.Next
Retained association between object and people
When migrating your records from Help Scout to SmarterTrack we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from Help Scout to SmarterTrack
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Help Scout to SmarterTrack work
-
Get ready
Start by preparing Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from Help Scout to SmarterTrack.
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Link Help Scout
Fill out the form with requested credentials to permit our data migration tool to retrieve records from your current help desk.
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Link SmarterTrack
Repeat the same action to connect our service with the new help desk and thereby make it possible to import the information.
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Choose objects
Choose the records you need to migrate and set the ticket fields mapping, so the data could be moved according to your needs
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Migrate small amount of data
Try out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to SmarterTrack everything
When everything's tested, choose a quiet time with the least load on the support staff and begin migrating from Help Scout to SmarterTrack.
Your data is in good hands
We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let an expert run your SmarterTrack import
Our team would be more than happy to run a personalized migration in case you have particular requirements.
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