Help Scout to SMART SERVICE DESK ITSM
migration service

Effortless, no special knowledge or coding required. A complete Help Scout to SMART SERVICE DESK ITSM data migration instrument.

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Your best tool for Help Scout to SMART SERVICE DESK ITSM data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Simply decide on customer info you need to move and set off with the transition right away.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target platform and observe the magic happening.
Record completion
Transfer your help desk data in full to ensure that no ticket is missing vital customer service details.
Automated migration

Afraid that you’ll need special skills to migrate your info? Worry not as we ensured that our tool interface is as easy to use as possible.

Link the platforms, select data, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, all you records will keep their previous connections intact.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will arrive how you expected.

Security is paramount

Information is everything which is why we developed a system that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

You’re in charge

Take complete control of your information with our in-app data mapper. Select what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Simple & effective

In just a couple of buttons to press it will be possible to pick the data arrangement, when it starts, and in what order.

Our developers considered user experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service first

Outside of providing great customer service, we always aim to improve our customer service.

As a company, we want you to have the best possible service, which is why we are always putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from Help Scout to SMART SERVICE DESK ITSM

Castle gates

Strong safety of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields, thus letting you be sure that the data end up in the right destinations in SMART SERVICE DESK ITSM.

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When migrating your data from Help Scout to SMART SERVICE DESK ITSM we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Help Scout to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Help Scout to SMART SERVICE DESK ITSM work

  • Prepare

    Sign up and go to our migration service.

  • Choose and connect your Help Scout support desk with HDM.

  • Give access to your SMART SERVICE DESK ITSM account.

  • Express your needs

    Let us understand precisely what aspects of your migration you want to adjust

  • Have your requirements estimated

    We'll investigate your case and send you with a total price and a scope of tasks.

  • Migrate from Help Scout to SMART SERVICE DESK ITSM all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your SMART SERVICE DESK ITSM import

Our staff would be more than happy to run a customized migration in case you have particular demands.
Get a price estimation

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