Help Scout to ProProfs Help Desk
migration service

Extremely easy, no special know how or programming required. A complete Help Scout to ProProfs Help Desk data migration tool.

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The best Help Scout to ProProfs Help Desk tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply choose customer info you need to migrate and set off with the transition right away.
Effortless transition process
No special expertise required. Just select what data will go to the target system and observe the miracle happening.
Data structure maintenance
Migrate your help desk info in full to make sure that no ticket has lost vital customer service details.
Automated tool

Worried that you’ll have to use advanced skills to migrate your info? Worry not as we made sure that our tool interface user friendly as possible.

Connect the platforms, choose data, click ok, and you’re done!

Data maintenance

Your customer data migrates uniteand we mean it.

Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is safe and sound with us. Not even all our team members have see your credentials or other information.

You can rest assured that with HDM no hacker attacks are possible.

Data mapping

Select data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to pick anything you might actually need.

Efficient out-of-the-box solution

In only a few buttons to press it is possible to pick what goes where, when it starts, and in what order.

Our software considered user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we aim to propose the best possible migration tool. Yet, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Help Scout to ProProfs Help Desk

Castle gates

Strong security of your records

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields, thus helping you to make sure that the data end up in the right destinations in ProProfs Help Desk.

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Maintained connectivity between object and people

When migrating your records from Help Scout to ProProfs Help Desk we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Help Scout to ProProfs Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Help Scout to ProProfs Help Desk work

  • Get ready

    Sign-up and go to our migration wizard.

  • Connect Help Scout

    Opt and connect your Help Scout support desk with HDM.

  • Connect ProProfs Help Desk

    Give access to your ProProfs Help Desk account.

  • Detail your requirements

    Let us know what components of your migration you wish to adjust

  • Get your requirements estimated

    We shall research your case and send you with a price range and a scope of work.

  • Migrate from Help Scout to ProProfs Help Desk all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your ProProfs Help Desk import

Our team would be more than happy to perform a custom migration if you have particular needs.
Get a price estimation

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