Help Scout to Pega Customer Service
migration service

Trouble-free, no special know how or coding required. A complete Help Scout to Pega Customer Service data migration instrument.

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The best Help Scout to Pega Customer Service tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and script development processes. Just choose the records you need to move and start the transition when comfortable.
Easy transition process
No specific expertise needed. Just pick what data will go to the new system and see the magic happening.
Data structure maintenance
Transfer your help desk info in full to make sure that no ticket has lost vital customer support details.
Simple and easy procedure

You don’t have to bother about scripting or continuously watch each piece of info transferred.

Just link both platforms, pick what you want to migrate and let the system do the remainder.

Starting from the ticket requester to every comment author, all you records will keep their initial data structure maintained.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will arrive where you left it.

Data safety is paramount

Information is key which is why we designed a system that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

You control the process

Manage your information with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and intuitive on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Outside of providing great customer service, we always want to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are constantly putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to migrate data from Help Scout to Pega Customer Service

Castle gates

Strong safety of your records

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields, thus letting you be sure that the records end up being in the right destinations in Pega Customer Service.

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Sustained connectivity between object and people

When migrating your records from Help Scout to Pega Customer Service we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Help Scout to Pega Customer Service

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Help Scout to Pega Customer Service work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect Help Scout

    Pick and link your Help Scout support desk with HDM.

  • Grant access to your Pega Customer Service account.

  • Explain your business needs

    Let us know exactly what elements of your migration you want to adjust

  • Get your needs estimated

    We'll analyze your application and send you with a price and a scope of work.

  • Migrate from Help Scout to Pega Customer Service everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Pega Customer Service import

Our team would be more than happy to perform a custom migration if you have particular needs.
Get a price estimation

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