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Help Scout to Magento HelpDesk Ultimate
migration service

Trouble-free , no special skill set or programming required. A complete Help Scout to Magento HelpDesk Ultimate data migration instrument.

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The best Help Scout to Magento HelpDesk Ultimate tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Just decide on customer info you need to move and set off with the transition immediately.
Simple transition process
No tech expertise required. Just pick what data will go to the new platform and observe the magic happening.
Data structure maintenance
Move your help desk data in full to make certain that no ticket is missing critical customer service details.
Easy process

You don’t have to bother about coding or constantly watch each record transferred.

Just attach your source and target, choose what you want to migrate and allow the Migration Wizard deal with the rest for you.

Data maintenance

Your customer data comes complete and we mean it.

Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind thick walls. Not even all our employees have see your credentials or other information.

You may be sure that with HDM no hacker attacks are possible.

Data mapping

Pick information that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select anything you might actually need.

Guided migration

If you are new to data migrations, worry not. Helpful and intuitive on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service supplier, we work to deliver the best possible migration tool. Yet, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Help Scout to Magento HelpDesk Ultimate

Castle gates

Strong privacy of your data

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right destinations in Magento HelpDesk Ultimate.

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Retained connectivity between object and people

When migrating your records from Help Scout to Magento HelpDesk Ultimate we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Help Scout to Magento HelpDesk Ultimate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Help Scout to Magento HelpDesk Ultimate work

  • Get ready

    Start by preparing Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from Help Scout to Magento HelpDesk Ultimate.

  • Connect Help Scout

    Fill out the form with required credentials to allow our data migration tool to access information from your current help desk.

  • Connect Magento HelpDesk Ultimate

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be moved based upon your preferences

  • Migrate small amount of data

    Test out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Magento HelpDesk Ultimate all data

    Once everything's validated, find a quiet time with the minimal load on the support team and begin migrating from Help Scout to Magento HelpDesk Ultimate.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
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Let an expert perform your Magento HelpDesk Ultimate import

Our team would be more than happy to perform a personalized migration in case you have special demands.
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