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Help Scout to Jira Software
migration service

Smooth , no special skill set or programming required. A complete Help Scout to Jira Software data migration instrument.

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Your best tool for Help Scout to Jira Software data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Simply pick customer info you need to migrate and start the transition when comfortable.
Simple transition process
No tech expertise required. Just pick what data will go to the target solution and observe the miracle happening.
Record structure maintenance
Move your help desk records in full to make sure that no ticket is missing critical customer service details.
Effortless process

No need to worry about scripting or continuously watch each record moved.

Just attach your source and target, tick what you need to take to a new database and allow the Migration Wizard deal with the remainder.

Data maintenance

Your customer info comes unite and we mean it.

Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind impenetrable walls. Not even all our employees have see your credentials or records.

You may rest assured that with HDM no hacker attacks are possible.

Data mapping

Select information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might actually need.

Efficient out-of-the-box solution

In only a couple of buttons to press you will be able to pick what goes where, when it goes, and how.

Our software considered user experience as a priority and made sure that you will be able to use the system to its fullest.

Customer priority

As a data import service supplier, we work to deliver the best possible migration tool. Yet, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Help Scout to Jira Software

Castle gates

Strong privacy of your information

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up in the right destinations in Jira Software.

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Retained connectivity between object and people

When migrating your data from Help Scout to Jira Software we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Help Scout to Jira Software

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Help Scout to Jira Software work

  • Prepare

    Start off by creating Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from Help Scout to Jira Software.

  • Connect Help Scout

    Fill in the form with necessary credentials to make it possible for our data migration tool to retrieve data from your current help desk.

  • Connect Jira Software

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Choose the data you want to migrate and set the ticket fields mapping, so the records could be transferred according to your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Jira Software all data

    When everything's validated, determine a quiet time with the least load on the support staff and start migrating from Help Scout to Jira Software.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Jira Software import

Our staff would be more than happy to perform a custom migration in case you have special requirements.
Get a price estimation

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