Help Scout to Hornbill Service Manager
migration service

Trouble-free, no special expertise or programming required. A complete Help Scout to Hornbill Service Manager data migration instrument.

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The best Help Scout to Hornbill Service Manager tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Simply choose customer info you need to move and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the target system and observe the magic happening.
Data completion
Migrate your help desk data in full to make sure that no ticket has lost critical customer service details.
Automated tool

Afraid that you’ll have to use advanced skills to migrate your info? Worry not as we made sure that our tool accessible as possible.

Link the platforms, select data, click ok, and the migration is ready!

Data dependency

Your customer data migrates uniteand we mean it.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our employees have see your credentials or records.

You may be certain with HDM no data breaches are possible.

You’re in control

Manage your information with our internal data mapper. Select what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and simplified on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a migration service supplier, we work to deliver the best possible migration tool. Yet, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Help Scout to Hornbill Service Manager

Castle gates

Strong security of your data

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields, thus helping you to be sure that the data end up in the right destinations in Hornbill Service Manager.

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When migrating your records from Help Scout to Hornbill Service Manager we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Help Scout to Hornbill Service Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Help Scout to Hornbill Service Manager work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect Help Scout

    Choose and connect your Help Scout support desk with HDM.

  • Connect Hornbill Service Manager

    Grant the right to access your Hornbill Service Manager account.

  • Clarify your needs

    Let us understand precisely what elements of your migration you wish to fine-tune

  • Have your requirements estimated

    We shall research your application and send you with a total price and a scope of work.

  • Migrate from Help Scout to Hornbill Service Manager all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Hornbill Service Manager import

Our team would be more than happy to run a custom migration if you have special needs.
Get a price estimation

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