Help Scout to Hiver
migration service

Smooth , no special knowledge or programming required. A complete Help Scout to Hiver data migration software.

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Your best tool for Help Scout to Hiver data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and code development processes. Just choose what data you need to transfer and set off with the transition immediately.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the new system and enjoy the wonders happening.
Record completion
Migrate your help desk records in full to ensure that no ticket has lost vital customer service information.
Simple and easy process

You don’t have to bother about coding or continuously watch each record moved.

Just attach both platforms, choose what you need to take to a new database and allow the tool deal with the rest for you.

From sender information to phone number connection, all you records will keep their previous connections untouched.

You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Security is paramount

Information is everything which is why we created a method that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

Record mapping

Choose records that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select anything you might ever need.

Simple & effective

In only a few clicks it is possible to select what goes where, when it starts, and how.

Our software took customer experience as a priority and made sure that you will be able to use the system to its fullest.

Great service first

Except providing great customer service, we always want to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are constantly making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from Help Scout to Hiver

Castle gates

Strong security of your information

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the records end up in the right places in Hiver.

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Maintained connection between object and people

When migrating your data from Help Scout to Hiver we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Help Scout to Hiver

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Help Scout to Hiver work

  • Prepare

    Register and go to our migration software.

  • Connect Help Scout

    Select and connect your Help Scout service desk with HDM.

  • Connect Hiver

    Give the right to access your Hiver account.

  • Detail your business needs

    Let us know exactly what parts of your migration you want to tweak

  • Have your preferences estimated

    We will research your application and send you with a total price and a scope of tasks.

  • Migrate from Help Scout to Hiver all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Hiver import

Our staff would be more than happy to run a customized migration if you have particular needs.
Get a price estimation

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