Help Scout to Helpninja
migration service

Trouble-free, no special skill set or coding required. A complete Help Scout to Helpninja data migration instrument.

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The best Help Scout to Helpninja tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and script development processes. Just choose customer info you need to migrate and start the transition immediately.
Easy transition process
No specific expertise needed. Just pick what data will go to the new system and observe the miracle happening.
Data structure maintenance
Transfer your help desk records in full to make sure that no ticket is missing essential customer support information.
Automated tool

Scared that you’ll need special skills to move your customer service data? Don’t be as we made sure that our tool is as easy to use as possible.

Connect the platforms, choose data, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their initial data structure maintained.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is paramount

You data is key which is why we designed a tool that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Data mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick anything you might actually need.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Except providing great customer support services, we always aim to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly making great strides to increase the general experience.


Why you should use Help Desk Migration to migrate data from Help Scout to Helpninja

Castle gates

Strong safety of your information

The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields, thus letting you be sure that the records end up being in the right places in Helpninja.

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When migrating your records from Help Scout to Helpninja we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Help Scout to Helpninja

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Help Scout to Helpninja work

  • Get ready

    Register and go to our migration service.

  • Select and link your Help Scout service desk with HDM.

  • Connect Helpninja

    Grant access to your Helpninja account.

  • Clarify your requirements

    Let us understand precisely what elements of your migration you want to fine-tune

  • Get your needs estimated

    We shall analyze your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Help Scout to Helpninja all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Helpninja import

Our team would be more than happy to perform a custom migration in case you have specific needs.
Get a price estimation

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