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Help Scout to Groove
migration serviceHelp Desk Migration partner of Groove

Effortless , no special expertise or coding required. A complete Help Scout to Groove data migration instrument.

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Your best tool for Help Scout to Groove data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Just pick customer info you need to migrate and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new solution and observe the miracle happening.
Record completion
Migrate your help desk records in full to make sure that no ticket has lost critical customer support information.
Simple and easy procedure

You don’t have to bother about scripting or constantly watch each piece of info moved.

Just attach both platforms, choose what you need to migrate and allow the system do the rest for you.

From sender information to phone number connection, all you records will keep their prior data structure intact.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will arrive how you expected.

Security is paramount

Information is key which is why we developed a tool that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

You control the process

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Simple & effective

In just a few clicks you will be able to pick what goes where, when it starts, and in what order.

Our software considered customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Good service first

Outside of providing great customer service, we always want to develop our customer service.

As a team, we want you to have the best possible service, which is why we are constantly putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to switch from Help Scout to Groove

Castle gates

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up being in the right places in Groove.

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When migrating your data from Help Scout to Groove we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Help Scout to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Help Scout to Groove work

  • Prepare

    Start off by creating Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from Help Scout to Groove.

  • Fill in the form with required credentials to allow our data migration tool to retrieve data from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be moved based upon your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Groove everything

    Once everything's tested, determine a quiet time with the minimal load on the support department and begin migrating from Help Scout to Groove.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Groove import

Our staff would be more than happy to run a custom migration if you have special requirements.
Get a price estimation

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