Help Scout to Elementool Help Desk
migration service

Effortless, no special knowledge or programming required. A complete Help Scout to Elementool Help Desk data migration software.

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Your best tool for Help Scout to Elementool Help Desk data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and code development processes. Just choose what data you need to transfer and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the new system and enjoy the wonders happening.
Record completion
Transfer your help desk data in full to make certain that no ticket has lost essential customer service information.
Automated migration

Afraid that you’ll have to use advanced skills to move your info? Don’t be as we made sure that our tool accessible as possible.

Link the help desks, select records, click ok, and the migration is ready!

Data dependency

Your customer info migrates completeand we mean it.

Every email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our staff members have access to your credentials or records.

You may be sure that with HDM no data breaches will take place.

You control the process

Take complete control of your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and intuitive on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service supplier, we strive to offer the best possible migration tool. However, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Help Scout to Elementool Help Desk

Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields, thus helping you to ensure that the records end up in the right places in Elementool Help Desk.

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Sustained connectivity between object and people

When migrating your data from Help Scout to Elementool Help Desk we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Help Scout to Elementool Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Help Scout to Elementool Help Desk work

  • Prepare

    Sign up and go to our migration software.

  • Connect Help Scout

    Select and connect your Help Scout service desk with HDM.

  • Connect Elementool Help Desk

    Grant the right to access your Elementool Help Desk account.

  • Express your needs

    Let us know exactly what parts of your migration you would like to modify

  • Get your preferences estimated

    We'll analyze your application and send you with a price range and a scope of tasks.

  • Migrate from Help Scout to Elementool Help Desk all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Elementool Help Desk import

Our staff would be more than happy to run a personalized migration if you have specific needs.
Get a price estimation

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