Help Scout to DataKnowl
migration service

Effortless, no special expertise or programming required. A complete Help Scout to DataKnowl data migration instrument.

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Your best tool for Help Scout to DataKnowl data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Simply pick the records you need to move and set off with the transition immediately.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the target solution and see the magic happening.
Record completion
Move your help desk info in full to ensure that no ticket has lost vital customer support details.
Effortless procedure

You don’t have to bother about scripting or continuously watch each piece of info moved.

Just attach both platforms, choose what you want to migrate and let the system deal with the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure maintained.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will arrive how you expected.

Data safety is priority

Information is key which is why we designed a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

You control the process

Manage your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and intuitive on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Except producing great customer service, we always aim to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to switch from Help Scout to DataKnowl

Castle gates

Strong privacy of your records

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields, thus helping you to be sure that the data end up being in the right destinations in DataKnowl.

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Retained connectivity between object and people

When migrating your data from Help Scout to DataKnowl we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Help Scout to DataKnowl

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Help Scout to DataKnowl work

  • Prepare

    Sign-up and go to our migration software.

  • Connect Help Scout

    Choose and link your Help Scout support desk with HDM.

  • Connect DataKnowl

    Give access to your DataKnowl account.

  • Express your requirements

    Let us know exactly what components of your migration you need to adjust

  • Get your needs estimated

    We will investigate your application and send you with a cost and a scope of tasks.

  • Migrate from Help Scout to DataKnowl all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your DataKnowl import

Our staff would be more than happy to run a customized migration if you have particular requirements.
Get a price estimation

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