Helpninja to Deskpro
migration service

Trouble-free , no special skill set or programming required. A complete Helpninja to Deskpro data migration instrument.

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The best Helpninja to Deskpro tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply decide on the records you need to transfer and start the transition immediately.
Simple transition process
No tech expertise required. Just pick what data will go to the target platform and see the wonders happening.
Data structure maintenance
Move your help desk records in full to ensure that no ticket is missing critical customer service information.
Simple and easy procedure

You don’t have to bother about coding or constantly watch each record moved.

Just link both platforms, tick what you want to take to a new database and let the system deal with the remainder.

From sender information to phone number connection, all you records will keep their prior connections maintained.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Security is paramount

You data is everything which is why we designed a method that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

Data mapping

Choose information that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Apart from providing great customer support services, we always want to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are constantly making great strides to enhance the core experience.


Why you should use Help Desk Migration to migrate data from Helpninja to Deskpro

Castle gates

Strong privacy of your information

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up in the right places in Deskpro.

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When migrating your records from Helpninja to Deskpro we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Helpninja to Deskpro

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Helpninja to Deskpro work

  • Get ready

    Start off by setting up Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from Helpninja to Deskpro.

  • Complete the form with required credentials to allow our data migration tool to fetch records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the records could be migrated in line with your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Deskpro all data

    When everything's tested, find a quiet time with the least load on the support team and start migrating from Helpninja to Deskpro.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Deskpro import

Our team would be more than happy to perform a customized migration in case you have special demands.
Get a price estimation

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