HelpDeskAdvanced to Dimelo Digital platform
migration service

Trouble-free , no special knowledge or programming required. A complete HelpDeskAdvanced to Dimelo Digital platform data migration tool.

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Risk-free and Reliable
Your passwords along with records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized skills or knowledge to begin the the migration.
Optimal & Precise
We've considered all key peculiarities of various helpdesks to help you accurately and efficiently migrate massive loads of information

Why you should use Help Desk Migration to switch from HelpDeskAdvanced to Dimelo Digital platform

Castle gates

Strong privacy of your information

The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right destinations in Dimelo Digital platform.

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Retained connectivity between object and people

When migrating your records from HelpDeskAdvanced to Dimelo Digital platform we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpDeskAdvanced to Dimelo Digital platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpDeskAdvanced to Dimelo Digital platform work

  • Get ready

    Register and go to our migration wizard.

  • Connect HelpDeskAdvanced

    Opt and link your HelpDeskAdvanced support desk with HDM.

  • Grant the right to access your Dimelo Digital platform account.

  • Express your business needs

    Let us understand precisely what elements of your migration you wish to fine-tune

  • Get your preferences estimated

    We'll analyze your case and send you with a cost and a scope of work.

  • Migrate from HelpDeskAdvanced to Dimelo Digital platform all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Dimelo Digital platform import

Our team would be more than happy to run a personalized migration if you have particular demands.
Get a price estimation

Blog Articles You Might Find Useful

Is Migrating Historical Data Worth the Splurge?

Is Migrating Historical Data Worth the Splurge?

July 5, 2018

So, the choice is made. You’re getting ready to say goodbye to the old helpdesk, or maybe you’ve already purchased the licenses and have agents working in the new helpdesk. But what do you do with all the customers that still have their issues open? And those who recently or not so recently contacted your …

10 Data Migration Mistakes You Should Totally Avoid

10 Data Migration Mistakes You Should Totally Avoid

January 7, 2020

We’ve done hundreds of migrations over the past couple of years and we know what issues many people tend to repeat. Hence why we decided that is prime time we reveal the most common data migration mistakes most business owners perform and why it is best that you avoid them. So, here are 10 data …

Best Practices For Your Data Migration As Learned From Our Customers
,

Best Practices For Your Data Migration As Learned From Our Customers

April 17, 2019

Data migration can be a challenging process, especially when done for the first time. Initially, it can be difficult because of the unawareness of a lot of small but important details that can essentially ease everything up. There are a lot of experienced and professional sources where you can look up for advice on data …

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