HelpDeskAdvanced to CMDBuild
migration service

Smooth , no special knowledge or programming required. A complete HelpDeskAdvanced to CMDBuild data migration instrument.

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Trustworthy and Reputable
Your passwords as well as records are safe with us and will be used for import solely.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to begin the the migration.
Complete & Precise
We've tackled all significant peculiarities of various helpdesks to help you accurately and efficiently migrate large loads of data

Reasons to use Help Desk Migration to switch from HelpDeskAdvanced to CMDBuild

Castle gates

Strong safety of your records

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right places in CMDBuild.

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Sustained connectivity between object and people

When migrating your data from HelpDeskAdvanced to CMDBuild we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpDeskAdvanced to CMDBuild

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpDeskAdvanced to CMDBuild work

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect HelpDeskAdvanced

    Select and connect your HelpDeskAdvanced service desk with HDM.

  • Connect CMDBuild

    Grant the right to access your CMDBuild account.

  • Describe your needs

    Let us understand precisely what aspects of your migration you want to tweak

  • Have your needs estimated

    We will research your application and send you with a price range and a scope of tasks.

  • Migrate from HelpDeskAdvanced to CMDBuild everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your CMDBuild import

Our staff would be more than happy to run a customized migration if you have particular demands.
Get a price estimation

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Help Desk Migration: Perks and Challenges of Manual and Automated Ways

Help Desk Migration: Perks and Challenges of Manual and Automated Ways

June 21, 2018

Data migration isn’t a piece of cake. Many businesses think of the help desk migration like about a dangerous journey, full of risks, long waits, and time and money loss. Moving their help desk from one system to another, they prefer to start over from scratch and leave their data behind. Contrary to this belief, …

The Enterprise Data Migration Checklist to Switch Help Desks

The Enterprise Data Migration Checklist to Switch Help Desks

January 10, 2019

Businesses keep moving into the new landscape with vast volumes of data that overload every enterprise. And the need to keep that data under control is growing more and more pressing. Many organizations avoid even discussions of their data migration. When things become too challenging and the migration is seen as the only way out, …

5 Steps to Realizing You Need to Migrate Your Help Desk

5 Steps to Realizing You Need to Migrate Your Help Desk

June 5, 2019

Help desk software has always been a valuable tool for any business aiming to maintain a high customer satisfaction rate. However, as the customer base and the company itself grow, some options can’t scale with the raising needs. In this case, the time for choosing a new help desk and migrating your historical data is …

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