HelpDesk to Vision Helpdesk
migration service

Trouble-free, no special expertise or coding required. A complete HelpDesk to Vision Helpdesk data migration instrument.

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The best HelpDesk to Vision Helpdesk tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Just decide on customer info you need to migrate and start the transition right away.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new platform and observe the miracle happening.
Data completion
Move your help desk info in full to make sure that no ticket has lost essential customer service information.
Easy process

No need to worry about coding or continuously watch each record moved.

Just link your source and target, pick what you want to take to a new database and allow the tool deal with the remainder.

Data dependency

Your information migrates completeand we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our staff members have access to your credentials or records.

You can be sure that with HDM no hacker attacks are possible.

Record mapping

Select information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might actually need.

Guided migration

If this is your first migration, don’t worry. Useful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service provider, we work to offer the best possible migration tool. Yet, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from HelpDesk to Vision Helpdesk

Castle gates

Strong privacy of your records

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields, thus letting you be sure that the records end up in the right places in Vision Helpdesk.

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Retained association between object and people

When migrating your records from HelpDesk to Vision Helpdesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to Vision Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpDesk to Vision Helpdesk work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect HelpDesk

    Pick and connect your HelpDesk service desk with HDM.

  • Connect Vision Helpdesk

    Grant access to your Vision Helpdesk account.

  • Outline your requirements

    Let us know exactly what elements of your migration you would like to tweak

  • Have your preferences estimated

    We'll research your application and send you with a price range and a scope of tasks.

  • Migrate from HelpDesk to Vision Helpdesk everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Vision Helpdesk import

Our team would be more than happy to run a custom migration if you have specific demands.
Get a price estimation

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