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HelpDesk to VI Service Desk
migration service

Smooth , no special knowledge or programming required. A complete HelpDesk to VI Service Desk data migration tool.

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Your best tool for HelpDesk to VI Service Desk data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Simply choose the records you need to migrate and set off with the transition immediately.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target system and see the miracle happening.
Record completion
Migrate your help desk records in full to make sure that no ticket has lost vital customer support details.
Automated migration

Scared that you’ll have to use advanced skills to migrate your customer service data? Worry not as we ensured that our tool interface accessible as it can possibly be.

Connect the platforms, choose records, click ok, and you’re done!

Data dependency

Your customer info migrates unite , you can take our word.

Each email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our team members can see your passwords or other information.

You may be certain with HDM no hacker attacks are possible.

Record mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to select just about everything you might actually need.

Simple & effective

In only a few buttons to press it is possible to choose the data arrangement, when it starts, and how.

Our tech engineers considered user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer priority

As a migration service supplier, we aim to propose the most effective migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from HelpDesk to VI Service Desk

Castle gates

Strong security of your information

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right destinations in VI Service Desk.

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Maintained connection between object and people

When migrating your data from HelpDesk to VI Service Desk we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to VI Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpDesk to VI Service Desk work

  • Prepare

    Register and go to our migration software.

  • Connect HelpDesk

    Choose and link your HelpDesk support desk with HDM.

  • Give the right to access your VI Service Desk account.

  • Explain your requirements

    Let us know what components of your migration you need to adjust

  • Get your preferences estimated

    We will investigate your application and get back to you with a cost and a scope of tasks.

  • Migrate from HelpDesk to VI Service Desk everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your VI Service Desk import

Our staff would be more than happy to run a custom migration if you have particular needs.
Get a price estimation

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