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HelpDesk to VCC Live
migration service

Trouble-free , no special know how or programming required. A complete HelpDesk to VCC Live data migration software.

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The best HelpDesk to VCC Live tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and code development processes. Just decide on the records you need to transfer and start the transition when comfortable.
Effortless transition process
No special expertise required. Just choose what data will go to the new platform and see the wonders happening.
Data structure maintenance
Migrate your help desk records in full to ensure that no ticket is missing vital customer support information.
Easy process

No need to worry about coding or constantly control each record moved.

Just attach your source and target, pick what you want to migrate and let the tool deal with the remainder.

Data maintenance

Your customer data comes complete , you can take our word.

Every email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind thick walls. Not even all our team members can access to your passwords or records.

You may be certain with HDM no hacker attacks will take place.

Data mapping

Choose records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might actually need.

Guided migration

If this is your first migration, worry not. Helpful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a data import service supplier, we strive to propose the most effective migration tool. Nevertheless, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from HelpDesk to VCC Live

Castle gates

Strong security of your information

The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right places in VCC Live.

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Maintained association between object and people

When migrating your records from HelpDesk to VCC Live we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to VCC Live

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpDesk to VCC Live work

  • Get ready

    Register and go to our migration wizard.

  • Select and link your HelpDesk service desk with HDM.

  • Grant the right to access your VCC Live account.

  • Clarify your business needs

    Let us know exactly what parts of your migration you want to fine-tune

  • Get your needs estimated

    We shall investigate your case and get back to you with a price range and a scope of tasks.

  • Migrate from HelpDesk to VCC Live all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your VCC Live import

Our team would be more than happy to perform a customized migration in case you have particular demands.
Get a price estimation

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