HelpDesk to UserEcho
migration service

Trouble-free , no special know how or programming required. A complete HelpDesk to UserEcho data migration software.

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The best HelpDesk to UserEcho tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and code development processes. Simply choose customer info you need to migrate and start the transition when comfortable.
Easy transition process
No specific expertise required. Just choose what data will go to the target system and observe the miracle happening.
Data structure maintenance
Transfer your help desk info in full to make certain that no ticket is missing vital customer support details.
Automated tool

Worried that you’ll have to use special skills to migrate your customer service data? Worry not as we ensured that our tool accessible as possible.

Connect the platforms, pick records, click ok, and you’re done!

Intact connections

From sender information to phone number connection, your entire database will keep their initial data structure maintained.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Security is priority

Information is key which is why we designed a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

Data mapping

Pick records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to select anything you might ever need.

Efficient out-of-the-box solution

In only a couple of buttons to press it is possible to pick the data arrangement, when it goes, and how.

Our developers took user experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Good service first

Apart from producing great customer service, we always strive to improve our customer service.

As a company, we want you to have the best possible service, which is why we are always making great strides to enhance the general experience.


Why you should use Help Desk Migration to migrate data from HelpDesk to UserEcho

Castle gates

Strong safety of your records

The migration is done over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the data end up being in the right destinations in UserEcho.

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Sustained connectivity between object and people

When migrating your records from HelpDesk to UserEcho we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to UserEcho

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpDesk to UserEcho work

  • Get ready

    Sign-up and go to our migration software.

  • Opt and link your HelpDesk support desk with HDM.

  • Grant the right to access your UserEcho account.

  • Express your requirements

    Let us know what parts of your migration you would like to adjust

  • Get your needs estimated

    We will investigate your case and send you with a cost and a scope of tasks.

  • Migrate from HelpDesk to UserEcho all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your UserEcho import

Our team would be more than happy to perform a personalized migration in case you have particular needs.
Get a price estimation

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