HelpDesk to uCare Help Desk
migration service

Effortless , no special knowledge or coding required. A complete HelpDesk to uCare Help Desk data migration software.

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Your best tool for HelpDesk to uCare Help Desk data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Just choose what data you need to transfer and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the new system and enjoy the wonders happening.
Record completion
Move your help desk data in full to make sure that no ticket has lost essential customer service details.
Automated migration

Afraid that you’ll need advanced skills to move your info? Worry not as we ensured that our tool interface user friendly as it can possibly be.

Connect the help desks, select data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their previous connections intact.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive where you left it.

Data safety is paramount

Information is everything which is why we developed a system that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

You control the process

Manage your information with our in-app data mapper. Select what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Useful and intuitive on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Outside of providing great customer service, we always strive to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to switch from HelpDesk to uCare Help Desk

Castle gates

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up in the right destinations in uCare Help Desk.

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Retained connectivity between object and people

When migrating your data from HelpDesk to uCare Help Desk we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to uCare Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpDesk to uCare Help Desk work

  • Prepare

    Sign up and go to our migration tool.

  • Connect HelpDesk

    Pick and connect your HelpDesk support desk with HDM.

  • Give access to your uCare Help Desk account.

  • Outline your requirements

    Let us know exactly what components of your migration you wish to adjust

  • Have your requirements estimated

    We'll investigate your application and get back to you with a price and a scope of work.

  • Migrate from HelpDesk to uCare Help Desk everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your uCare Help Desk import

Our staff would be more than happy to run a custom migration if you have specific needs.
Get a price estimation

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