HelpDesk to Track-It!
migration service
Trouble-free , no special skill set or programming required. A complete HelpDesk to Track-It! data migration instrument.
HelpDesk to Track-It!
The best HelpDesk to Track-It! tool made for you
There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.Save on your time and money
Avoid complex data audit and script development processes. Simply decide on customer info you need to move and start the transition immediately.Simple transition process
No tech expertise required. Just pick what data will go to the target platform and observe the magic happening.Data structure maintenance
Move your help desk data in full to ensure that no ticket has lost essential customer support information.Automated tool
Afraid that you’ll have to use advanced skills to migrate your customer service data? Don’t be as we made sure that our tool is as easy to use as it can possibly be.
Attach the platforms, pick data, click ok, and the migration is ready!
Preserved connections
Starting from the ticket requester to every comment author, all you records will keep their previous data structure maintained.
You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will be waiting for you where you expected.
Data safety is paramount
You data is key which is why we designed a method that will keep your data untouched.
Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.
Data mapping
Choose information that will be migrated by using our pre-installed data viewer.
From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might actually need.
Efficient out-of-the-box solution
In only a few buttons to press it will be possible to pick what goes where, when it goes, and in what order.
Our tech engineers considered user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.
Great service first
Apart from providing great customer support services, we always strive to improve our customer service.
As a team, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to enhance the general experience.
Why you should use Help Desk Migration to migrate data from HelpDesk to Track-It!
Strong privacy of your data
The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is simple to transfer your customer care to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right places in Track-It!.Next
Retained relation between object and people
When migrating your records from HelpDesk to Track-It! we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from HelpDesk to Track-It!
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from HelpDesk to Track-It! work
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Get ready
Start by setting up Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from HelpDesk to Track-It!.
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Link HelpDesk
Fill out the form with necessary credentials to allow our data migration tool to fetch information from your current help desk.
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Connect Track-It!
Do the same action to connect our service with the new help desk and thereby make it possible to import the records.
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Choose objects
Select the information you want to migrate and set the ticket fields mapping, so the records could be moved in line with your preferences
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Migrate limited amount of data
Try our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
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Migrate to Track-It! all data
Once everything's validated, find a quiet time with the least load on the support department and begin migrating from HelpDesk to Track-It!.
Your data is in good hands
We take the safety of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let an expert perform your Track-It! import
Our team would be more than happy to perform a customized migration if you have specific demands.
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