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HelpDesk to TicketLab
migration service

Smooth , no special know how or programming required. A complete HelpDesk to TicketLab data migration software.

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Your best tool for HelpDesk to TicketLab data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Just choose the records you need to transfer and set off with the transition when comfortable.
Simple transition process
No tech expertise required. Just choose what data will go to the new system and see the wonders happening.
Record structure maintenance
Move your help desk info in full to ensure that no ticket is missing vital customer service information.
Effortless procedure

No need to worry about coding or continuously control each record transferred.

Just link both platforms, choose what you want to take to a new database and let the Migration Wizard do the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure untouched.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Data safety is priority

Information is key which is why we created a method that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

Data mapping

Choose records that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select just about everything you might actually need.

Step-by-step instructions

If this is your first migration, worry not. Useful and insightful on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from producing great customer service, we always aim to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are always making great strides to improve the core experience.


Reasons to use Help Desk Migration to migrate data from HelpDesk to TicketLab

Castle gates

Strong privacy of your records

The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the records end up in the right places in TicketLab.

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Retained connectivity between object and people

When migrating your data from HelpDesk to TicketLab we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to TicketLab

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpDesk to TicketLab work

  • Prepare

    Sign-up and go to our migration software.

  • Pick and connect your HelpDesk service desk with HDM.

  • Connect TicketLab

    Give the right to access your TicketLab account.

  • Explain your business needs

    Let us know what components of your migration you would like to adjust

  • Get your preferences estimated

    We will investigate your application and get back to you with a total price and a scope of work.

  • Migrate from HelpDesk to TicketLab everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your TicketLab import

Our staff would be more than happy to perform a customized migration in case you have particular needs.
Get a price estimation

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