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HelpDesk to Textline
migration service

Smooth , no special know how or programming required. A complete HelpDesk to Textline data migration software.

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Your best tool for HelpDesk to Textline data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Just pick customer info you need to move and set off with the transition when comfortable.
Simple transition process
No tech expertise required. Just choose what data will go to the new solution and observe the magic happening.
Record structure maintenance
Move your help desk info in full to make sure that no ticket is missing vital customer service details.
Automated migration

Worried that you’ll have to use special skills to move your info? Worry not as we ensured that our tool interface is as easy to use as possible.

Link the help desks, pick data, click ok, and the migration is ready!

Data maintenance

Your customer info comes complete and we mean it.

Each email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind impenetrable walls. Not even all our team members have see your passwords or other information.

You can rest assured that with HDM no data breaches will take place.

Data mapping

Select records that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to pick anything you might ever need.

Efficient out-of-the-box solution

In only a couple of clicks you will be able to pick the data arrangement, when it starts, and in what order.

Our software took customer experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a data import service supplier, we strive to propose the best possible migration tool. Yet, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from HelpDesk to Textline

Castle gates

Strong privacy of your records

The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the records end up in the right destinations in Textline.

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When migrating your data from HelpDesk to Textline we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to Textline

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpDesk to Textline work

  • Prepare

    Sign-up and go to our migration wizard.

  • Select and connect your HelpDesk support desk with HDM.

  • Give access to your Textline account.

  • Detail your needs

    Let us know exactly what elements of your migration you want to modify

  • Get your needs estimated

    We will research your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from HelpDesk to Textline everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Textline import

Our staff would be more than happy to perform a custom migration in case you have particular requirements.
Get a price estimation

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