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HelpDesk to SpiceCSM
migration service

Smooth , no special knowledge or programming required. A complete HelpDesk to SpiceCSM data migration instrument.

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Your best tool for HelpDesk to SpiceCSM data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Just pick the records you need to move and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the new solution and see the magic happening.
Record completion
Move your help desk records in full to make sure that no ticket has lost critical customer support details.
Simple and easy procedure

No need to worry about coding or constantly watch each record moved.

Just attach both platforms, tick what you want to take to a new database and let the Migration Wizard do the remainder.

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections untouched.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is paramount

Information is everything which is why we created a tool that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

Record mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to pick anything you might ever need.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Helpful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Apart from providing great customer service, we always want to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from HelpDesk to SpiceCSM

Castle gates

Strong privacy of your information

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right destinations in SpiceCSM.

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Retained association between object and people

When migrating your data from HelpDesk to SpiceCSM we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to SpiceCSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpDesk to SpiceCSM work

  • Prepare

    Register and go to our migration software.

  • Connect HelpDesk

    Select and link your HelpDesk support desk with HDM.

  • Connect SpiceCSM

    Give access to your SpiceCSM account.

  • Clarify your needs

    Let us understand precisely what components of your migration you wish to tweak

  • Have your preferences estimated

    We shall analyze your case and send you with a total price and a scope of tasks.

  • Migrate from HelpDesk to SpiceCSM all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your SpiceCSM import

Our staff would be more than happy to run a custom migration if you have special requirements.
Get a price estimation

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