HelpDesk to SpiceCSM
migration service
Smooth , no special knowledge or programming required. A complete HelpDesk to SpiceCSM data migration instrument.
HelpDesk to SpiceCSM
Your best tool for HelpDesk to SpiceCSM data migration
No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.Save on resources
Skip complex data audit and script development processes. Just pick the records you need to move and set off with the transition when comfortable.Simple migration
No tech knowledge or skill required. Just pick what data will go to the new solution and see the magic happening.Record completion
Move your help desk records in full to make sure that no ticket has lost critical customer support details.Simple and easy procedure
No need to worry about coding or constantly watch each record moved.
Just attach both platforms, tick what you want to take to a new database and let the Migration Wizard do the remainder.
Intact connections
Starting from the ticket requester to every comment author, all you records will keep their prior connections untouched.
You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you how you expected.
Data safety is paramount
Information is everything which is why we created a tool that will keep your data safe and sound.
Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.
Record mapping
Select information that will be moved by using our pre-installed data viewer.
From contacts to tickets to help center articles, it will be possible to pick anything you might ever need.
Step-by-step instructions
If this is your first migration, there’s no need to be concerned. Helpful and simplified on-screen prompts will help you set up an accurate data import.
There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.
Customer service first
Apart from providing great customer service, we always want to develop our customer service.
As a company, we want you to enjoy best possible service, which is why we are continuously making great strides to improve the general experience.
Reasons to use Help Desk Migration to switch from HelpDesk to SpiceCSM
Strong privacy of your information
The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to move your customer care to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right destinations in SpiceCSM.Next
Retained association between object and people
When migrating your data from HelpDesk to SpiceCSM we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from HelpDesk to SpiceCSM
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from HelpDesk to SpiceCSM work
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Prepare
Register and go to our migration software.
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Connect HelpDesk
Select and link your HelpDesk support desk with HDM.
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Connect SpiceCSM
Give access to your SpiceCSM account.
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Clarify your needs
Let us understand precisely what components of your migration you wish to tweak
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Have your preferences estimated
We shall analyze your case and send you with a total price and a scope of tasks.
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Migrate from HelpDesk to SpiceCSM all data
Move all your customer service information in a single push.
Your data is in good hands
We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a specialist run your SpiceCSM import
Our staff would be more than happy to run a custom migration if you have special requirements.
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