HelpDesk to Snappy
migration service

Extremely easy , no special expertise or programming required. A complete HelpDesk to Snappy data migration software.

More details

The best HelpDesk to Snappy tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Just decide on the records you need to move and set off with the transition immediately.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the new platform and see the magic happening.
Data completion
Migrate your help desk info in full to make certain that no ticket is missing vital customer support information.
Automated tool

Worried that you’ll have to use special skills to move your customer service data? Don’t be as we ensured that our tool interface simple to use as it can possibly be.

Attach the platforms, pick data, click ok, and you’re done!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will arrive how you left it.

Data safety is paramount

Information is everything which is why we developed a method that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.

You’re in control

Manage your information with our in-app data mapper. Select what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Apart from providing great customer service, we always aim to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to improve the core experience.


Why you should use Help Desk Migration to switch from HelpDesk to Snappy

Castle gates

Strong security of your records

The migration is conducted over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the records end up being in the right places in Snappy.

Next

When migrating your records from HelpDesk to Snappy we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to Snappy

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpDesk to Snappy work

  • Get ready

    Sign-up and go to our migration software.

  • Pick and link your HelpDesk service desk with HDM.

  • Give the right to access your Snappy account.

  • Outline your business needs

    Let us know what components of your migration you want to adjust

  • Have your requirements estimated

    We will analyze your application and send you with a the overall cost and a scope of tasks.

  • Migrate from HelpDesk to Snappy everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Snappy import

Our team would be more than happy to run a personalized migration in case you have particular demands.
Get a price estimation

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