Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

HelpDesk to SimplyDesk
migration service

Effortless , no special skill set or programming required. A complete HelpDesk to SimplyDesk data migration software.

More details

Your best tool for HelpDesk to SimplyDesk data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and code development processes. Simply decide on the records you need to move and start the transition when comfortable.
Effortless transition process
No special expertise required. Just choose what data will go to the target platform and see the magic happening.
Record structure maintenance
Migrate your help desk data in full to ensure that no ticket is missing vital customer support information.
Easy procedure

No need to worry about scripting or continuously watch each piece of info transferred.

Just link both platforms, choose what you want to migrate and allow the tool do the remainder.

Preserved connections

From sender information to phone number connection, all you records will keep their prior connections untouched.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will arrive where you left it.

Security is paramount

Information is everything which is why we created a tool that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

You’re in charge

Take complete control of your information with our in-app data mapper. Choose what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Useful and intuitive on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Apart from providing great customer service, we always strive to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are constantly putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to migrate data from HelpDesk to SimplyDesk

Castle gates

Strong security of your data

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the data end up being in the right places in SimplyDesk.

Next

Maintained connection between object and people

When migrating your data from HelpDesk to SimplyDesk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from HelpDesk to SimplyDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpDesk to SimplyDesk work

  • Prepare

    Sign up and go to our migration software.

  • Opt and link your HelpDesk service desk with HDM.

  • Grant access to your SimplyDesk account.

  • Clarify your business needs

    Let us know what aspects of your migration you want to tweak

  • Have your preferences estimated

    We shall analyze your application and send you with a total price and a scope of work.

  • Migrate from HelpDesk to SimplyDesk everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your SimplyDesk import

Our staff would be more than happy to perform a customized migration in case you have particular demands.
Get a price estimation

Blog Articles You Might Find Useful

How to Get Started with Your Help Desk Migration Project Plan

First-class customer service is that one thing on which the whole business depends. Business owners of both small companies and large enterprises pay attention to…

The 3 Reasons to Move from HESK to SysAid

Hesk is a free self-hosted help desk solution. It is trusted by many of the small and mid-sized companies. HESK provides the tools to deal…

A Guide To Help Desk Software

What started as a helping system designed for a single purpose of documenting issues has evolved into a multi-billion dollar industry. Yes, we are talking…

Book a Call
cancel
%s
— %s