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HelpDesk to ServiceTonic
migration service

Extremely easy , no special skill set or coding required. A complete HelpDesk to ServiceTonic data migration tool.

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The best HelpDesk to ServiceTonic tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just decide on customer info you need to move and start the transition right away.
Simple transition process
No tech expertise needed. Just select what data will go to the new platform and observe the magic happening.
Data structure maintenance
Move your help desk info in full to make sure that no ticket has lost vital customer support details.
Effortless procedure

No need to worry about coding or continuously watch each piece of info moved.

Just link your source and target, pick what you want to take to a new database and let the system do the remainder.

Data maintenance

Your information migrates complete , you can take our word.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our team members can see your passwords or records.

You can be certain with HDM no hacker attacks are possible.

You’re in control

Manage your customer data with our internal data mapping solution. Select what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a data import service provider, we aim to propose the most effective migration tool. Yet, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from HelpDesk to ServiceTonic

Castle gates

Strong privacy of your records

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you make sure that the records end up being in the right destinations in ServiceTonic.

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Retained connectivity between object and people

When migrating your records from HelpDesk to ServiceTonic we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to ServiceTonic

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpDesk to ServiceTonic work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect HelpDesk

    Select and link your HelpDesk support desk with HDM.

  • Grant access to your ServiceTonic account.

  • Explain your business needs

    Let us understand precisely what elements of your migration you need to modify

  • Get your requirements estimated

    We'll research your application and send you with a price and a scope of tasks.

  • Migrate from HelpDesk to ServiceTonic everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your ServiceTonic import

Our team would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation

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