HelpDesk to Salesforce Service Cloud
migration service
Effortless , no special expertise or coding required. A complete HelpDesk to Salesforce Service Cloud data migration instrument.
HelpDesk to Salesforce Service Cloud
Your best tool for HelpDesk to Salesforce Service Cloud data migration
No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.Save on resources
Skip the platform analysis and script development processes. Just decide on customer info you need to migrate and set off with the transition immediately.Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new platform and observe the miracle happening.Record completion
Migrate your help desk data in full to ensure that no ticket has lost critical customer service information.Automated migration
Afraid that you’ll need advanced skills to move your info? Don’t be as we made sure that our tool interface simple to use as possible.
Connect the platforms, pick data, click ok, and you’re done!
Intact connections
From sender information to phone number connection, all you records will keep their initial data structure maintained.
You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will be waiting for you how you left it.
Security is paramount
Information is key which is why we designed a method that will keep your customer records intact.
Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.
Record mapping
Choose information that will be moved by using our built-in data viewer.
From contacts to tickets to knowledge base articles, it will be possible to select anything you might ever need.
Guided migration
If you are new to data migrations, don’t worry. Helpful and intuitive on-screen prompts will help you set up an accurate data import.
You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.
Good service first
Apart from providing great customer service, we always aim to improve our customer service.
As a team, we want you to experience best possible service, which is why we are constantly making great strides to increase the core experience.
Reasons to use Help Desk Migration to switch from HelpDesk to Salesforce Service Cloud
Strong security of your data
The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard and custom fields , thus letting you be sure that the records end up in the right places in Salesforce Service Cloud.Next
Maintained link between object and people
When migrating your data from HelpDesk to Salesforce Service Cloud we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from HelpDesk to Salesforce Service Cloud
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from HelpDesk to Salesforce Service Cloud work
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Prepare
Start by setting up Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from HelpDesk to Salesforce Service Cloud.
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Link HelpDesk
Fill in the form with required credentials to allow our data migration tool to fetch data from your current help desk.
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Connect Salesforce Service Cloud
Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.
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Choose objects
Select the data you need to migrate and set the ticket fields mapping, so the data could be moved based upon your needs
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Migrate limited amount of data
Try our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to Salesforce Service Cloud all data
When everything's validated, choose a quiet time with the minimal load on the support department and start migrating from HelpDesk to Salesforce Service Cloud.
Your data is in good hands
We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a professional run your Salesforce Service Cloud import
Our staff would be more than happy to run a customized migration if you have special demands.
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