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HelpDesk to Re:Desk
migration service

Trouble-free , no special skill set or coding required. A complete HelpDesk to Re:Desk data migration instrument.

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The best HelpDesk to Re:Desk tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Simply pick what data you need to transfer and set off with the transition right away.
Easy transition process
No specific expertise needed. Just pick what data will go to the target solution and enjoy the wonders happening.
Data structure maintenance
Transfer your help desk data in full to make sure that no ticket has lost essential customer service details.
Simple and easy procedure

No need to worry about scripting or continuously watch each record transferred.

Just attach both platforms, pick what you need to migrate and allow the tool deal with the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure intact.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Data safety is priority

You data is key which is why we developed a tool that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

Data mapping

Select information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to select anything you might actually need.

Efficient out-of-the-box solution

In just a few buttons to press you will be able to select the data arrangement, when it starts, and how.

Our developers considered customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service first

Outside of producing great customer support services, we always want to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are always making great strides to increase the general experience.


Why you should use Help Desk Migration to migrate data from HelpDesk to Re:Desk

Castle gates

Strong safety of your data

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the data end up in the right destinations in Re:Desk.

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Sustained connectivity between object and people

When migrating your records from HelpDesk to Re:Desk we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to Re:Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpDesk to Re:Desk work

  • Get ready

    Sign up and go to our migration service.

  • Connect HelpDesk

    Opt and connect your HelpDesk support desk with HDM.

  • Give the right to access your Re:Desk account.

  • Express your business needs

    Let us understand precisely what elements of your migration you need to modify

  • Get your requirements estimated

    We shall analyze your application and send you with a cost and a scope of work.

  • Migrate from HelpDesk to Re:Desk all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Re:Desk import

Our team would be more than happy to perform a custom migration if you have specific requirements.
Get a price estimation

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