HelpDesk to Pega Customer Service
migration service
Effortless , no special expertise or coding required. A complete HelpDesk to Pega Customer Service data migration instrument.
HelpDesk to Pega Customer Service
Trustworthy and Safe
Your passwords as well as records are safe with us and will be used for import only.Fast and Easy
Help Desk Migration does not require any specific expertise or knowledge to get started with the migration.Complete & Precise
We've taken into account all major peculiarities of different helpdesks to help you accurately and efficiently migrate massive loads of dataReasons to use Help Desk Migration to switch from HelpDesk to Pega Customer Service
Strong safety of your data
The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's easy to move your customer care to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard and custom fields , thus letting you be sure that the data end up in the right places in Pega Customer Service.Next
Sustained relation between object and people
When migrating your data from HelpDesk to Pega Customer Service we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from HelpDesk to Pega Customer Service
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users recommend our service
High Performer, Best Support
and seven more badges
from G2 in 2020 Report
How does data migration from HelpDesk to Pega Customer Service work
Prepare
Sign up and go to our migration service.
Connect HelpDesk
Opt and connect your HelpDesk service desk with HDM.
Connect Pega Customer Service
Grant access to your Pega Customer Service account.
Clarify your requirements
Let us know exactly what parts of your migration you would like to fine-tune
Get your needs estimated
We shall investigate your application and get back to you with a cost and a scope of tasks.
Migrate from HelpDesk to Pega Customer Service everything
Migrate all your customer support records in a single push.
Your data is in good hands
We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.
Price estimation
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migrationLet a professional run your Pega Customer Service import
Our staff would be more than happy to run a custom migration if you have special demands.
Get a price estimation