HelpDesk to LiveChat
migration service
Effortless , no special skill set or programming required. A complete HelpDesk to LiveChat data migration instrument.
HelpDesk to LiveChat
Your best tool for HelpDesk to LiveChat data migration
No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.Save on resources
Avoid complex data audit and script development processes. Simply pick what data you need to transfer and set off with the transition right away.Simple transition process
No tech expertise required. Just pick what data will go to the target solution and enjoy the wonders happening.Record structure maintenance
Move your help desk records in full to ensure that no ticket is missing vital customer service details.Easy procedure
No need to worry about coding or continuously watch each record moved.
Just attach your source and target, choose what you need to take to a new database and allow the Migration Wizard do the remainder.
Data maintenance
Your customer info comes unite and we mean it.
Each email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.
Robust protection
Your customer data is behind impenetrable walls. Not even all our team members have see your passwords or other information.
You can rest assured that with HDM no hacker attacks will take place.
Data mapping
Choose information that will be migrated by using our built-in data viewer.
From contacts to tickets to help center solutions, it will be possible to pick just about everything you might actually need.
Efficient out-of-the-box solution
In only a couple of buttons to press you will be able to select the data arrangement, when it starts, and in what order.
Our software considered customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.
Customer priority
As a data import service supplier, we work to propose the best possible migration tool. However, our prime concern is customer support quality.
As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.
Reasons to use Help Desk Migration to migrate data from HelpDesk to LiveChat
Strong privacy of your information
The migration is done over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's simple to transfer your customer service to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up in the right destinations in LiveChat.Next
Retained connection between object and people
When migrating your data from HelpDesk to LiveChat we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from HelpDesk to LiveChat
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from HelpDesk to LiveChat work
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Prepare
Start off by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from HelpDesk to LiveChat.
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Connect HelpDesk
Complete the form with requested credentials to permit our data migration tool to retrieve information from your current help desk.
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Link LiveChat
Do the same action to connect our service with the new help desk and thus make it possible to import the records.
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Select objects
Choose the data you want to migrate and set the ticket fields mapping, so the records could be transferred according to your preferences
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Migrate small amount of data
Test out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
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Migrate to LiveChat everything
When everything's tested, choose a quiet time with the least load on the support staff and begin migrating from HelpDesk to LiveChat.
Your data is in good hands
We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a professional perform your LiveChat import
Our staff would be more than happy to perform a customized migration in case you have particular requirements.
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