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HelpDesk to Kustomer
migration service

Smooth , no special skill set or coding required. A complete HelpDesk to Kustomer data migration instrument.

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Your best tool for HelpDesk to Kustomer data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Simply decide on the records you need to move and set off with the transition when comfortable.
Easy transition process
No specific expertise needed. Just pick what data will go to the target platform and see the magic happening.
Record structure maintenance
Transfer your help desk info in full to ensure that no ticket is missing essential customer support details.
Automated migration

Worried that you’ll need special skills to migrate your customer service data? Worry not as we ensured that our tool interface accessible as possible.

Connect the platforms, select data, click ok, and the migration is ready!

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their initial connections maintained.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will arrive where you left it.

Data safety is paramount

You data is everything which is why we designed a method that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

You’re in charge

Manage your information with our internal data mapper. Pick what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a couple of buttons to press it will be possible to choose the data arrangement, when it starts, and how.

Our software took user experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Great service first

Outside of providing great customer support services, we always aim to develop our customer service.

As a team, we want you to experience best possible service, which is why we are continuously putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to migrate data from HelpDesk to Kustomer

Castle gates

Strong safety of your records

The migration is carried out over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the data end up being in the right destinations in Kustomer.

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Sustained association between object and people

When migrating your data from HelpDesk to Kustomer we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to Kustomer

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpDesk to Kustomer work

  • Prepare

    Start with setting up Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from HelpDesk to Kustomer.

  • Connect HelpDesk

    Fill out the form with requested credentials to make it possible for our data migration tool to retrieve data from your current help desk.

  • Connect Kustomer

    Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be moved based upon your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Kustomer everything

    When everything's tested, choose a quiet time with the least load on the support staff and start migrating from HelpDesk to Kustomer.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Kustomer import

Our staff would be more than happy to perform a customized migration in case you have specific demands.
Get a price estimation

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