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HelpDesk to Issuetrak
migration service

Effortless , no special expertise or coding required. A complete HelpDesk to Issuetrak data migration instrument.

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Your best tool for HelpDesk to Issuetrak data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just decide on the records you need to transfer and start the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new platform and see the wonders happening.
Record completion
Move your help desk info in full to ensure that no ticket is missing vital customer service information.
Simple and easy process

You don’t have to bother about scripting or constantly control each record moved.

Just link your source and target, pick what you need to take to a new database and allow the system do the rest for you.

Data dependency

Your information comes complete and we mean it.

Every email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind impenetrable walls. Not even all our team members have access to your passwords or records.

You may rest assured that with HDM no data breaches will take place.

Record mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might ever need.

Simple & effective

In just a couple of clicks it will be possible to choose the data arrangement, when it goes, and how.

Our software took customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a migration service provider, we work to propose the best possible migration tool. Nevertheless, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from HelpDesk to Issuetrak

Castle gates

Strong privacy of your records

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right places in Issuetrak.

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Retained relation between object and people

When migrating your data from HelpDesk to Issuetrak we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to Issuetrak

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpDesk to Issuetrak work

  • Prepare

    Sign-up and go to our migration service.

  • Select and connect your HelpDesk service desk with HDM.

  • Grant the right to access your Issuetrak account.

  • Detail your needs

    Let us know exactly what parts of your migration you want to modify

  • Get your needs estimated

    We will analyze your case and get back to you with a total price and a scope of tasks.

  • Migrate from HelpDesk to Issuetrak everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Issuetrak import

Our staff would be more than happy to run a customized migration in case you have particular demands.
Get a price estimation

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