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HelpDesk to Hornbill Service Manager
migration service

Trouble-free , no special expertise or programming required. A complete HelpDesk to Hornbill Service Manager data migration tool.

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The best HelpDesk to Hornbill Service Manager tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Just decide on the records you need to transfer and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new platform and see the wonders happening.
Data completion
Migrate your help desk records in full to ensure that no ticket is missing essential customer service information.
Simple and easy procedure

You don’t have to bother about scripting or continuously control each piece of info transferred.

Just attach your source and target, choose what you need to migrate and allow the Migration Wizard do the rest for you.

Data dependency

Your customer data comes complete and we mean it.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind thick walls. Not even all our staff members have access to your passwords or other information.

You can be certain with HDM no hacker attacks will take place.

You control the process

Manage your customer data with our internal data mapping solution. Pick what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Simple & effective

In only a couple of clicks it will be possible to choose the data arrangement, when it starts, and in what order.

Our tech engineers considered customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a migration service supplier, we aim to offer the best possible migration tool. Nevertheless, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from HelpDesk to Hornbill Service Manager

Castle gates

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the records end up in the right places in Hornbill Service Manager.

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Maintained connectivity between object and people

When migrating your records from HelpDesk to Hornbill Service Manager we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to Hornbill Service Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpDesk to Hornbill Service Manager work

  • Get ready

    Register and go to our migration wizard.

  • Select and connect your HelpDesk service desk with HDM.

  • Give access to your Hornbill Service Manager account.

  • Explain your business needs

    Let us know what elements of your migration you would like to modify

  • Get your needs estimated

    We shall analyze your application and get back to you with a total price and a scope of work.

  • Migrate from HelpDesk to Hornbill Service Manager all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Hornbill Service Manager import

Our team would be more than happy to run a customized migration in case you have specific demands.
Get a price estimation

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