96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

HelpDesk to Hiver
migration service

Smooth , no special expertise or coding required. A complete HelpDesk to Hiver data migration tool.

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Risk-free and Safe
Your passwords as well as records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to get started with the migration.
Optimal & Precise
We've tackled all major peculiarities of different helpdesks to let you accurately and efficiently migrate massive amounts of information

Reasons to use Help Desk Migration to switch from HelpDesk to Hiver

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up in the right destinations in Hiver.

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Retained connectivity between object and people

When migrating your data from HelpDesk to Hiver we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from HelpDesk to Hiver

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

How does data migration from HelpDesk to Hiver work

  • Prepare

    Sign up and go to our migration service.

  • Choose and connect your HelpDesk support desk with HDM.

  • Connect Hiver

    Give the right to access your Hiver account.

  • Detail your business needs

    Let us understand precisely what components of your migration you wish to fine-tune

  • Get your preferences estimated

    We'll analyze your case and get back to you with a the overall cost and a scope of work.

  • Migrate from HelpDesk to Hiver all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.

Check out our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
Contact us
Any modules, any requirements.
Request custom migration
Start new estimation
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Have any questions?
Talk to an Expert

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Hiver import

Our staff would be more than happy to run a custom migration in case you have specific needs.
Get a price estimation

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Help Desk Migration service


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