HelpDesk to HelpShift
migration service

Extremely easy , no special know how or programming required. A complete HelpDesk to HelpShift data migration instrument.

More details
Risk-free and Safe
Your passwords along with data are safe with us and will be used for import solely.
Effective and Understandable
Help Desk Migration does not require any specialized competencies or knowledge to begin the the migration.
Optimal & Accurate
We've handled all major peculiarities of various helpdesks to let you accurately and efficiently migrate large volumes of data

Why you should use Help Desk Migration to migrate data from HelpDesk to HelpShift

Castle gates

Strong privacy of your data

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up being in the right places in HelpShift.

Next

Retained connectivity between object and people

When migrating your records from HelpDesk to HelpShift we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from HelpDesk to HelpShift

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpDesk to HelpShift work

  • Get ready

    Start by preparing Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from HelpDesk to HelpShift.

  • Fill out the form with requested credentials to allow our data migration tool to access data from your current help desk.

  • Connect HelpShift

    Do the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the records could be moved according to your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to HelpShift all data

    Once everything's tested, choose a quiet time with the least load on the support staff and start migrating from HelpDesk to HelpShift.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your HelpShift import

Our team would be more than happy to perform a personalized migration in case you have particular requirements.
Get a price estimation

Blog Articles You Might Find Useful

How Much Time Does Data Migration Take?

It’s a fact: sooner or later successful businesses grow and it means drastic changes in the workload organization. It’s connected with the growth of their …

3 Reasons to Switch from Self to Cloud Hosted osTicket Help Desk

The advantages of cloud technologies encourage companies to choose cloud hosted osTicket help desk to the on-premise version. Here are some of the strongest arguments …

How to Get Started with Your Help Desk Migration Project Plan

First-class customer service is that one thing on which the whole business depends. Business owners of both small companies and large enterprises pay attention to …

Book a Call
cancel
%s
— %s