HelpDesk to Help Scout
migration serviceHelp Desk Migration partner of Help Scout

Effortless, no special skill set or programming required. A complete HelpDesk to Help Scout data migration instrument.

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Your best tool for HelpDesk to Help Scout data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Simply pick the records you need to transfer and set off with the transition when comfortable.
Effortless transition process
No special expertise required. Just pick what data will go to the target solution and see the wonders happening.
Record structure maintenance
Migrate your help desk data in full to make sure that no ticket has lost critical customer service information.
Automated migration

Afraid that you’ll have to use advanced skills to migrate your info? Don’t be as we ensured that our tool interface simple to use as it can possibly be.

Attach the help desks, pick data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their initial connections untouched.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Security is paramount

You data is everything which is why we created a system that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

Data mapping

Select information that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Helpful and simplified on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Apart from providing great customer support services, we always want to develop our customer service.

As a team, we want you to experience best possible service, which is why we are continuously making great strides to improve the general experience.


Reasons to use Help Desk Migration to migrate data from HelpDesk to Help Scout

Castle gates

Strong security of your data

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields, thus helping you to be sure that the data end up in the right places in Help Scout.

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When migrating your data from HelpDesk to Help Scout we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to Help Scout

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpDesk to Help Scout work

  • Prepare

    Start by creating Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from HelpDesk to Help Scout.

  • Complete the form with necessary credentials to make it possible for our data migration tool to access information from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be migrated according to your preferences.

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Help Scout all data

    When everything's tested out, find a quiet time with the minimal load on the support staff and start migrating from HelpDesk to Help Scout.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Help Scout import

Our staff would be more than happy to perform a custom migration if you have special requirements.
Get a price estimation

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