HelpDesk to Gemini
migration service

Trouble-free , no special expertise or coding required. A complete HelpDesk to Gemini data migration instrument.

More details
Secure and Safe
Your passwords along with records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special expertise or knowledge to get started with the migration.
Full & Precise
We've considered all major peculiarities of different helpdesks to let you accurately and efficiently migrate massive loads of information

Why you should use Help Desk Migration to switch from HelpDesk to Gemini

Castle gates

Strong security of your data

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the data end up being in the right destinations in Gemini.

Next

Maintained connection between object and people

When migrating your records from HelpDesk to Gemini we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from HelpDesk to Gemini

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpDesk to Gemini work

  • Get ready

    Sign up and go to our migration tool.

  • Opt and link your HelpDesk support desk with HDM.

  • Connect Gemini

    Grant access to your Gemini account.

  • Outline your needs

    Let us know what elements of your migration you wish to tweak

  • Get your requirements estimated

    We'll investigate your case and send you with a the overall cost and a scope of tasks.

  • Migrate from HelpDesk to Gemini all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Gemini import

Our team would be more than happy to run a custom migration in case you have specific demands.
Get a price estimation

Blog Articles You Might Find Useful

Help Desk Migration: Perks and Challenges of Manual and Automated Ways

Data migration isn’t a piece of cake. Many businesses think of the help desk migration like about a dangerous journey, full of risks, long waits, …

A List of 10 Best Apps for Zendesk to Make Your Life Easier in 2020

The key to success in a customer-driven market is to create and maintain great relationships with customers. Zendesk can help you to do it at …

10 Data Migration Mistakes You Should Totally Avoid

We’ve done hundreds of migrations over the past couple of years and we know what issues many people tend to repeat. Hence why we decided …

Book a Call
cancel
%s
— %s