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HelpDesk to FirstOne HelpDesk
migration service

Smooth , no special know how or programming required. A complete HelpDesk to FirstOne HelpDesk data migration instrument.

More details

Your best tool for HelpDesk to FirstOne HelpDesk data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Simply decide on customer info you need to transfer and set off with the transition when comfortable.
Effortless transition process
No special expertise required. Just pick what data will go to the target platform and observe the wonders happening.
Record structure maintenance
Migrate your help desk records in full to make sure that no ticket is missing critical customer service information.
Automated migration

Scared that you’ll have to use special skills to migrate your info? Don’t be as we ensured that our tool interface simple to use as it can possibly be.

Attach the platforms, pick records, click ok, and the migration is ready!

Intact connections

From sender information to phone number connection, your entire database will keep their previous connections maintained.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will arrive where you left it.

Security is priority

You data is everything which is why we designed a tool that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

You’re in charge

Take complete control of your customer data with our internal data mapper. Pick what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and insightful on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Apart from producing great customer support services, we always strive to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to migrate data from HelpDesk to FirstOne HelpDesk

Castle gates

Strong security of your information

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up in the right places in FirstOne HelpDesk.

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Maintained association between object and people

When migrating your data from HelpDesk to FirstOne HelpDesk we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to FirstOne HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpDesk to FirstOne HelpDesk work

  • Prepare

    Register and go to our migration wizard.

  • Choose and connect your HelpDesk service desk with HDM.

  • Give the right to access your FirstOne HelpDesk account.

  • Describe your business needs

    Let us know exactly what aspects of your migration you need to modify

  • Have your needs estimated

    We shall research your application and get back to you with a cost and a scope of work.

  • Migrate from HelpDesk to FirstOne HelpDesk everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your FirstOne HelpDesk import

Our staff would be more than happy to perform a custom migration in case you have special demands.
Get a price estimation

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