HelpDesk to Eptica Entreprise Suite
migration service

Extremely easy , no special know how or programming required. A complete HelpDesk to Eptica Entreprise Suite data migration software.

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The best HelpDesk to Eptica Entreprise Suite tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and code development processes. Simply pick customer info you need to transfer and set off with the transition right away.
Easy transition process
No specific expertise required. Just choose what data will go to the target solution and observe the wonders happening.
Data structure maintenance
Transfer your help desk data in full to make certain that no ticket is missing essential customer support details.
Automated tool

Afraid that you’ll have to use special skills to migrate your customer service data? Worry not as we ensured that our tool interface accessible as possible.

Link the platforms, pick data, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their initial connections untouched.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will arrive how you expected.

Data safety is paramount

You data is everything which is why we created a method that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

You’re in control

Manage your information with our internal data mapper. Choose what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press you will be able to pick the data arrangement, when it starts, and how.

Our tech engineers considered user experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Good service first

Apart from providing great customer support services, we always aim to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are always putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to migrate data from HelpDesk to Eptica Entreprise Suite

Castle gates

Strong safety of your data

The migration is done over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up being in the right destinations in Eptica Entreprise Suite.

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Sustained connectivity between object and people

When migrating your records from HelpDesk to Eptica Entreprise Suite we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to Eptica Entreprise Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpDesk to Eptica Entreprise Suite work

  • Get ready

    Sign up and go to our migration wizard.

  • Opt and link your HelpDesk support desk with HDM.

  • Give the right to access your Eptica Entreprise Suite account.

  • Clarify your needs

    Let us know what elements of your migration you wish to modify

  • Have your preferences estimated

    We will analyze your application and send you with a price and a scope of tasks.

  • Migrate from HelpDesk to Eptica Entreprise Suite all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Eptica Entreprise Suite import

Our team would be more than happy to perform a personalized migration in case you have specific requirements.
Get a price estimation

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