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HelpDesk to Elementool Help Desk
migration service

Extremely easy , no special knowledge or programming required. A complete HelpDesk to Elementool Help Desk data migration instrument.

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The best HelpDesk to Elementool Help Desk tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Simply pick customer info you need to migrate and start the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target solution and observe the miracle happening.
Data completion
Transfer your help desk records in full to ensure that no ticket is missing critical customer support information.
Automated tool

Scared that you’ll have to use special skills to migrate your customer service data? Don’t be as we ensured that our tool accessible as it can possibly be.

Link the platforms, select data, click ok, and you’re done!

Data dependency

Your customer data comes unite , you can take our word.

Every email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind thick walls. Not even all our employees can access to your passwords or records.

You may be sure that with HDM no hacker attacks are possible.

Record mapping

Choose information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might actually need.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service supplier, we work to deliver the most effective migration tool. Yet, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from HelpDesk to Elementool Help Desk

Castle gates

Strong safety of your information

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right places in Elementool Help Desk.

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Sustained relation between object and people

When migrating your records from HelpDesk to Elementool Help Desk we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to Elementool Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpDesk to Elementool Help Desk work

  • Get ready

    Register and go to our migration wizard.

  • Choose and link your HelpDesk service desk with HDM.

  • Grant the right to access your Elementool Help Desk account.

  • Outline your needs

    Let us understand precisely what components of your migration you want to tweak

  • Get your preferences estimated

    We'll analyze your application and send you with a total price and a scope of work.

  • Migrate from HelpDesk to Elementool Help Desk all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Elementool Help Desk import

Our team would be more than happy to run a customized migration in case you have special requirements.
Get a price estimation

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