HelpDesk to eGain Suite
migration service
Extremely easy , no special knowledge or programming required. A complete HelpDesk to eGain Suite data migration software.
HelpDesk to eGain Suite
The best HelpDesk to eGain Suite tool made for you
There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.Save on your time and money
Skip complex data audit and code development processes. Simply decide on the records you need to migrate and set off with the transition immediately.Easy migration
No specific knowledge or skill required. Just choose what data will go to the target platform and see the miracle happening.Data completion
Transfer your help desk info in full to ensure that no ticket is missing vital customer service information.Effortless procedure
You don’t have to bother about coding or constantly control each record moved.
Just attach your source and target, choose what you want to take to a new database and let the tool do the rest for you.
Data dependency
Your customer data comes unite and we mean it.
Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.
Data protected
Your customer data is behind thick walls. Not even all our team members have access to your credentials or other information.
You may be certain with HDM no hacker attacks are possible.
Record mapping
Choose records that will be migrated by using our built-in data viewer.
From contacts to tickets to knowledge base articles, it will be possible to select just about everything you might actually need.
Step-by-step instructions
If you are new to data migrations, worry not. Helpful and intuitive on-screen prompts will help you set up an accurate data import.
There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.
Customer service as priority
As a migration service supplier, we strive to propose the best possible migration tool. Nevertheless, our priority is customer support quality.
Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.
Why you should use Help Desk Migration to switch from HelpDesk to eGain Suite
Strong safety of your records
The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is easy to transfer your customer service to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right places in eGain Suite.Next
Sustained association between object and people
When migrating your records from HelpDesk to eGain Suite we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from HelpDesk to eGain Suite
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from HelpDesk to eGain Suite work
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Get ready
Sign-up and go to our migration software.
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Link HelpDesk
Opt and connect your HelpDesk service desk with HDM.
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Connect eGain Suite
Give the right to access your eGain Suite account.
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Explain your needs
Let us know exactly what parts of your migration you need to adjust
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Have your needs estimated
We'll investigate your case and get back to you with a cost and a scope of tasks.
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Migrate from HelpDesk to eGain Suite all data
Migrate all your customer support information in a single push.
Your data is in good hands
We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a pro run your eGain Suite import
Our team would be more than happy to run a customized migration in case you have particular demands.
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