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HelpDesk to Dixa
migration service

Smooth , no special know how or programming required. A complete HelpDesk to Dixa data migration tool.

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Your best tool for HelpDesk to Dixa data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Just decide on what data you need to transfer and start the transition immediately.
Easy transition process
No specific expertise required. Just select what data will go to the new platform and enjoy the wonders happening.
Record structure maintenance
Transfer your help desk data in full to make sure that no ticket is missing essential customer support information.
Easy procedure

You don’t have to bother about scripting or constantly watch each record transferred.

Just link your source and target, pick what you want to migrate and let the Migration Wizard do the rest for you.

Data maintenance

Your customer info comes complete , you can take our word.

Every email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind impenetrable walls. Not even all our staff members can access to your passwords or records.

You may be certain with HDM no hacker attacks will take place.

Data mapping

Select data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and simplified on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a data import service supplier, we aim to offer the most effective migration tool. However, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from HelpDesk to Dixa

Castle gates

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the records end up being in the right places in Dixa.

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Sustained connection between object and people

When migrating your data from HelpDesk to Dixa we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to Dixa

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpDesk to Dixa work

  • Prepare

    Start by creating Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from HelpDesk to Dixa.

  • Complete the form with necessary credentials to allow our data migration tool to fetch information from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the records could be moved in line with your needs

  • Migrate small amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Dixa everything

    Once everything's tested out, choose a quiet time with the least load on the support staff and begin migrating from HelpDesk to Dixa.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Dixa import

Our staff would be more than happy to perform a custom migration in case you have specific demands.
Get a price estimation

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