HelpDesk to DigitalGenius
migration service

Effortless , no special knowledge or programming required. A complete HelpDesk to DigitalGenius data migration software.

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Your best tool for HelpDesk to DigitalGenius data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and code development processes. Just choose the records you need to move and start the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the new system and see the magic happening.
Record completion
Transfer your help desk records in full to ensure that no ticket has lost vital customer support details.
Automated migration

Scared that you’ll have to use advanced skills to move your customer service data? Worry not as we made sure that our tool user friendly as it can possibly be.

Attach the help desks, select records, click ok, and the migration is ready!

From sender information to phone number connection, your entire database will keep their initial connections untouched.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Security is priority

You data is everything which is why we created a system that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

Record mapping

Choose records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might actually need.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and intuitive on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Outside of producing great customer support services, we always strive to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from HelpDesk to DigitalGenius

Castle gates

Strong safety of your information

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right destinations in DigitalGenius.

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When migrating your data from HelpDesk to DigitalGenius we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to DigitalGenius

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpDesk to DigitalGenius work

  • Prepare

    Register and go to our migration software.

  • Connect HelpDesk

    Select and link your HelpDesk support desk with HDM.

  • Connect DigitalGenius

    Grant access to your DigitalGenius account.

  • Explain your business needs

    Let us know exactly what parts of your migration you need to modify

  • Have your preferences estimated

    We'll analyze your case and send you with a total price and a scope of work.

  • Migrate from HelpDesk to DigitalGenius all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your DigitalGenius import

Our staff would be more than happy to run a customized migration if you have particular needs.
Get a price estimation

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