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HelpDesk to DiamanteDesk
migration service

Effortless , no special skill set or coding required. A complete HelpDesk to DiamanteDesk data migration tool.

More details

Your best tool for HelpDesk to DiamanteDesk data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply pick the records you need to move and start the transition when comfortable.
Simple transition process
No tech expertise needed. Just select what data will go to the target solution and see the magic happening.
Record structure maintenance
Move your help desk data in full to ensure that no ticket has lost vital customer service details.
Automated migration

Afraid that you’ll need advanced skills to migrate your info? Worry not as we ensured that our tool user friendly as possible.

Link the platforms, pick data, click ok, and you’re done!

Data maintenance

Your information migrates unite and we mean it.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our team members have see your passwords or records.

You can rest assured that with HDM no data breaches are possible.

You’re in charge

Take complete control of your information with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Guided migration

If you are new to data migrations, worry not. Useful and intuitive on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a data import service provider, we aim to propose the best possible migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from HelpDesk to DiamanteDesk

Castle gates

Strong privacy of your data

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up in the right destinations in DiamanteDesk.

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Retained relation between object and people

When migrating your data from HelpDesk to DiamanteDesk we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to DiamanteDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpDesk to DiamanteDesk work

  • Prepare

    Sign up and go to our migration service.

  • Connect HelpDesk

    Opt and connect your HelpDesk support desk with HDM.

  • Grant access to your DiamanteDesk account.

  • Detail your needs

    Let us know what aspects of your migration you wish to tweak

  • Get your preferences estimated

    We will investigate your application and get back to you with a the overall cost and a scope of work.

  • Migrate from HelpDesk to DiamanteDesk everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your DiamanteDesk import

Our staff would be more than happy to perform a customized migration if you have particular requirements.
Get a price estimation

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