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HelpDesk to DataKnowl
migration service

Trouble-free , no special know how or programming required. A complete HelpDesk to DataKnowl data migration tool.

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The best HelpDesk to DataKnowl tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just choose what data you need to move and start the transition right away.
Easy transition process
No specific expertise required. Just select what data will go to the new system and enjoy the magic happening.
Data structure maintenance
Transfer your help desk data in full to make sure that no ticket is missing essential customer service information.
Automated tool

Afraid that you’ll have to use special skills to move your info? Don’t be as we made sure that our tool simple to use as it can possibly be.

Attach the help desks, pick records, click ok, and the migration is ready!

Data maintenance

Your customer data comes complete and we mean it.

Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind thick walls. Not even all our staff members have access to your credentials or records.

You may rest assured that with HDM no data breaches will take place.

Data mapping

Select data that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to select just about everything you might ever need.

Guided migration

If you are new to data migrations, don’t worry. Helpful and insightful on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service supplier, we aim to offer the best possible migration tool. However, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from HelpDesk to DataKnowl

Castle gates

Strong safety of your data

The migration is done over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the records end up in the right places in DataKnowl.

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Sustained relation between object and people

When migrating your records from HelpDesk to DataKnowl we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to DataKnowl

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpDesk to DataKnowl work

  • Get ready

    Sign up and go to our migration software.

  • Select and connect your HelpDesk service desk with HDM.

  • Connect DataKnowl

    Grant the right to access your DataKnowl account.

  • Describe your business needs

    Let us understand precisely what aspects of your migration you would like to fine-tune

  • Get your needs estimated

    We will research your case and get back to you with a total price and a scope of work.

  • Migrate from HelpDesk to DataKnowl everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your DataKnowl import

Our team would be more than happy to perform a custom migration in case you have specific needs.
Get a price estimation

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