96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

HelpDesk to Database
migration service

Effortless , no special skill set or coding required. A complete HelpDesk to Database data migration software.

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Secure and Reputable
Your passwords as well as data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special experience or knowledge to get started with the migration.
Full & Accurate
We've taken into account all significant peculiarities of different helpdesks to let you accurately and efficiently migrate massive volumes of data

Reasons to use Help Desk Migration to migrate data from HelpDesk to Database

Strong security of your records

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right places in Database.

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When migrating your data from HelpDesk to Database we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from HelpDesk to Database

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

How does data migration from HelpDesk to Database work

  • Prepare

    Start with preparing Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from HelpDesk to Database.

  • Fill out the form with requested credentials to make it possible for our data migration tool to fetch data from your current help desk.

  • Connect Database

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be moved in line with your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Database everything

    When everything's tested, find a quiet time with the least load on the support team and start migrating from HelpDesk to Database.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Database import

Our staff would be more than happy to perform a personalized migration in case you have specific requirements.
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