HelpDesk to Cention Contact Center
migration service

Extremely easy , no special skill set or programming required. A complete HelpDesk to Cention Contact Center data migration tool.

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The best HelpDesk to Cention Contact Center tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just choose the records you need to transfer and set off with the transition right away.
Easy transition process
No specific expertise required. Just select what data will go to the new system and see the wonders happening.
Data structure maintenance
Transfer your help desk info in full to make certain that no ticket is missing critical customer support information.
Simple and easy process

You don’t have to bother about scripting or continuously control each record transferred.

Just attach your source and target, tick what you need to take to a new database and let the tool do the rest for you.

Data maintenance

Your customer data comes complete , you can take our word.

Every email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind thick walls. Not even all our employees can access to your credentials or other information.

You may be certain with HDM no hacker attacks will take place.

Data mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select anything you might actually need.

Efficient out-of-the-box solution

In only a couple of clicks it is possible to choose what goes where, when it starts, and how.

Our tech engineers considered customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we aim to deliver the most effective migration tool. Nevertheless, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from HelpDesk to Cention Contact Center

Castle gates

Strong safety of your records

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right places in Cention Contact Center.

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Sustained relation between object and people

When migrating your records from HelpDesk to Cention Contact Center we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to Cention Contact Center

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpDesk to Cention Contact Center work

  • Get ready

    Sign-up and go to our migration software.

  • Select and link your HelpDesk service desk with HDM.

  • Connect Cention Contact Center

    Give the right to access your Cention Contact Center account.

  • Clarify your requirements

    Let us know exactly what aspects of your migration you want to fine-tune

  • Get your requirements estimated

    We will research your application and get back to you with a cost and a scope of work.

  • Migrate from HelpDesk to Cention Contact Center all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Cention Contact Center import

Our team would be more than happy to perform a personalized migration in case you have special needs.
Get a price estimation

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